Pay employees directly in payroll, globally.

A payroll payment involves more than a button. The person preparing the pay run may not be the person allowed to authorise the payment. Banks and providers expose different capabilities. When a payment fails, someone needs a clear reason and a safe way to recover.

My work connected customer research, regional requirements and partner constraints into a reusable experience that could flex for each market.

• Check capability early. For UK wages, expose whether a bank supports the required payment flow before the customer commits to setup.
• Separate preparation from approval. In Australian superannuation, make authoriser roles explicit and support the handoff between the person preparing a payment and the person approving it.
• Design the recovery path. Show the reason, state and next action when contributions are returned or fail, reducing the need for customers to seek manual help.

For UK wage payments, I led discovery and design from 0→1, translating customer needs, bank capabilities and third-party constraints into a native in-app payment journey.

For AU superannuation, I led discovery and design for Payday Super compliance changes and modernisation, connecting regulatory requirements with the customer journey across preparation, approval and exception recovery.

Across both workstreams, I used customer research and product data to inform decisions and worked with product, engineering and regional teams toward a scalable foundation for wages, retirement contributions and future payment types.

Detailed product screens and internal measures are deliberately not published. I can discuss the decisions, measurement approach and my contribution in an appropriate interview setting.